Gavin Giles - I.T. Analyst / Junior SCCM Admin / Data Analyst

I.T. Support / Junior Data Analyst

Hello, My Name is Giles!

Gavin Giles, 20+ years of I.T.
I am currently exploring new opportunities in either the I.T. space, Software support, SCCM - Configuration Manager, software packaging.
In my daily routine, I build and deploy computers and handle new hire onboarding. We work with SCCM, and Configuration Manager. I have recently started exploring the depths of Intune and all that it offers. It is uncertain how long my current contract will last, as such, I am seeking an opportunity in the software packaging, Active Directory, SCCM / ConfigMan space.
I am always learning new things.

The perfect opportunity would be a company exploring technologies of computer and software deployment using Intune, SSCM Configuration Manage and like tools .

During Covid, I had been studying Data Analytics...

I then received my Google Data Analytics cert. - The study of cleaning, organizing and performing calculations of data within databases, spreadsheets, and cloud data.
The focus uses modern tools such as Excel, Google Sheets, SQL, R programming, and visualization with Tableau, Power Bi, and R

On the I.T. side, I have focused on AWS Elastic Beanstalk: Build & Deploy a Node.js RESTful API
Amazon S3, Azure AD.

Contact Details:

Gavin Giles

Richmond Virginia

+804 873 3276

Gavin@GavinGiles.com

www.GavinGiles.com

Request Resume

My Resume

If you call failures experiments, you can put them in your resume and claim them as achievements.

Work Experience 2003 - Now

2022 - Now

I.T. Analyst /Kforce contractor for CarMax

- Second Contract - Current -
I am currently the Laptop deployment Lead, working at CarMax. I build and deploy hardware and software using SCCM, Configuration Manager and INTUNE. I am responsible for corporate newhire documentation, and computer hardware onboarding. I build computers for all departments in corporate as well as our 248 retail stores. I manage the 2-factor bypass for new computers to allow new users to log in for the first time. Any software that was missing or needed, I would move the computer or user in the correct Organazational Unit and update memberships in Configuration Manager to allow the software to be pushed to the user.
This area of software packaging and deployment has become an interest to me, I am building a home lab environment to test and learn more about this topic.

- First Contract -
Responsibilities:
Worked remotely using tools such as Beyond Trust Remote support, Service Now for ticketing and knowledge base, Teams for collaboration with the I.T. team, LAPS for resetting local admin account password, Ping ID for 2 factor authentication, Microsoft Endpoint for Deploying software packages, KACE, for deploying software packages, and other tools. Primarily I would support our retail car stores, systems, software, printer and hardware computer systems throughout the United States.

2018 - 2022

I.T. Specialist - NBC 12 / Gray Media

Responsibilities:
Automate software installations within windows (Office 365, Windows 10), and the broadcast environment (Ross, Unity, VizRt, BitCentral, Volicon, Raritan, NBC News Channel). Maintain updates on all software and systems. Resolve end user technology issues. Support users both local and remote. Assign permissions in Active Directory, maintain trouble tickets in the ticketing system. Resolve issues over the phone, in person, or autonomously.

2011 - 2018

IT Specialist - ABB, Richmond VA

Responsibilities:
Manage Active Directory, and Help Desk / phone tickets. Install software local and remote. Support end user computers and troubleshoot connectivity issues. Work with 3rd party vendors and licensing. Deploy windows 7,10 to end user computers. Work with local and remote users, and troubleshoot their issues. Manage projects as assigned in a production environment. Support field Service users with hardware and software connectivity troubleshooting, and developing custom testing software. Automate tasks with batch scripts, debug issues with software and IDE applications including JTAG, Rs232, RS485, etc, as it applies to interfacing with windows computers.

2008 - 2011

IT Analyst - Peoples Income Tax

Responsibilities:
Hardware and software procurement and licensing. Support end users and staff, as well as voice over i.p. phone support. Setup remote internet for kiosk locations and sync databases to home office. Support windows computer and servers for the home office and the Income Tax school. I was the sole I.T. person for this company and the associated school.

2006 - 2008

Field Service Technicial - Fujitsu

Responsibilities:
Maintained computer systems for Fortune 500 retail businesses such as: Chevron Corporation, Hallmark, Hannaford Bros., Kroger, Nordstrom, Payless, PetSmart, Regal Cinema, Staples, Burger King, Stop & Shop, TJ Max, Gymboree, Target, Home Depot, Lowes, Walmart and others, primarily point of sale for front of house and servers for back of house, as well as self check out and bag scale equipment.

2003-2006

District Technical Manager - Picture People

Responsibilities:
Multi-Unit Technical District Manager of 15 photograph studios in; Maryland, Virginia, West Virginia and Kentucky. Responsible for the technical operations of each retail store, it’s managers and other employees. Trained store managers and their staff on branding, Photography, Marketing, OSHA compliance etc.

Work Process

As a human being, I'm work in process.

My work process is to identify the problem, identify the stake holders, determine my related support resources, search for the answer, test the solution, document the issue , present the solution, and followup with my stake holders

1. Identify the problem

2. Identify the stake holders

3. Determine my support resources

4. Search for a solution

5. Test

6. Launch

All problems have solutions. Many times it is the simple ones that get over looked. Do you have power? Is it plugged in? Did you re-boot?

My Latest Work

Portfolio Diversification: Proficient in R Programming, Tableau,
with a Passion for Video Production;
Future Focus: Scripting, Software Deployment and Task Automation in Computing and Workplace Operations.

Exploring Data Analytics

As a change of pace, I have been exploring Data Analytics. I have always been fascinated by data, charts and graphs, and wanted to learn how it is done. Below are some junior Data Analytics items I have worked on.

1. Bella Beat

Bellabeat is a manufacturer of health tracking devices that is looking to become a more dominant player in this space. They offer different devices that monitor data activity such as sleep, stress, walking activity, and calories burned. They have provided a data set to analyze in order to reveal opportunities for potential business growth.

2. Branding

R - Data project 2.

3. Web Design with R

R- Data project 3.
How to convert email address suffix to new domain suffix, such as when 2 companies merge.

4. School Loans

Tableau Project to Determine which schools create the most student loans

5. World Height Ranking

Tableau project to show the average height around the world.

6. London Bus Safety

Tableau project to show London Bus safety trends.

My Strengths

Failure will never overtake me if my determination to succeed is strong enough.

Superhero

Pretty Good

Good

Newbie

Problem Solver

98%

Knowledgeable

82%

Communication

88%

Leadership

68%

Passion

90%

MY EDUCATION

My hands-on education spans electricity, electronics, drafting, CAD, computers, and data analytics. These skills are invaluable across industries, from engineering to data analysis, enabling me to excel in diverse fields.

My Education 2003 - 2022

2021 - 2022

Google Data Analytics - Coursera / Google

8 Courses to provide a broad exposure to the world of Data Analytics;

Foundations; Data, Data, Everywhere,
Ask Questions to make data-driven decisions,
Prepare Data for Exploration,
Process Data from Dirty to Clean,
Analyze Data to Answer Questions,
Share Data Through the Art of Visualization,
Data Analysis with R Programing,
Google Data Analytics Capstone (Case Study).

2021

Other Certifications

CompTia A+
AWS Elastic Beanstalk: Build and Deploy a Node.js RESTful API
AWS S3 Basics (Coursera)
Azure Active Directory:Basics (Linkedin)
Build Dashboards in Power BI (Coursera)
Fundamentals of Visualization with Tableau (University of California, Davis)
Getting Started with Power BI Desktop (Coursera)
SQL for Data Analysis (Linkedin)
Tableau and R for Analytics Projects(Linkedin)
Tableau for Data Scientists (Linkedin)

2003 - 2005

J. Sargeant Reynolds

I studied Computer Science, Spanish, and Photography.

Skills & Expertise

As a constant learner, I tend to find interest in things that solve problems. Whenever I am faced with a problem, I find or create tools to help me solve them. In my journey as an I.T. professional, I have been faced with repetitive tasks that I learned how to automate by writing scripts.

70%

Windows Scripting

90%

Customer Soft Skills

90%

HelpDesk / Phone support

50%

Photoshop/ Video Editing

20%

R Programing

10%

Tableau

Knowledge

My knowledge is motivated by having a problem to solve.

HardWare

85%

Excel /SQL / DATABASE

30%

Software Support

80%

Ticketing, Phone / Remote support

90%

Cloud / XML / JSON

35%

Video Editing / Graphics

65%

I'm Gavin Giles!